Frequently Asked Questions (FAQs)


Can I Walk In to Print a Picture?

Our studio operates by appointment only to ensure you receive the highest quality service. Please fill out the contact form, letting us know the services you need. We will get back to you with further details and a quotation.
Contact Form

Do you have price list?

We understand artists and photographers’ works are not always in standard sizes, and we don’t Do You Have a Price List?
We understand that artists and photographers often work with unique, non-standard sizes, and we don’t want to limit creativity. With endless combinations of paper types and sizes, it’s difficult to provide a fixed price list.
We offer a wide selection of fine art papers, including Awagami Japanese Washi, ILFORD, PICTRAN, and Epson Fine Art Paper, among others. Our printing services include:
Giclée Pigment Prints
Piezography Prints
Platinum/Palladium Printing using digital negatives
For a custom quote, please contact us with your specific requirements.

Can you send me your catalog?

Unfortunately, we do not have a standard catalog. Since we offer custom framing and printing services, it’s difficult to provide a fixed catalog or price list. However, we regularly update our website with detailed service information, including new offerings. Please check our website for the latest details on our services. If you have specific questions, feel free to reach out!

How big can I print with my image file?

The ideal resolution (PPI – pixels per inch) for your print depends largely on how far the viewer will be from the print. The general rule is that the closer the viewer is, the higher the resolution should be to maintain sharpness and detail.
If you have specific print dimensions in mind, feel free to reach out and we can assist you in determining the best resolution and print size for your file.
Here’s a simple guide to help determine the ideal resolution for various print sizes:

Viewing DistancePixel Per Inch
0.6m / 2ft240 ppi
1m / 3.3ft180 ppi
1.5m / 5ft120 ppi
2m / 6.5ft80 ppi
3m / 10ft60 ppi
5m / 16ft30 ppi
10m / 33ft15 ppi
15m / 50ft12 ppi
50m / 160ft4 ppi
60m / 200ft3 ppi
200m / 650ft1 ppi
What is the biggest Fine Art Print size?

Our Fine Art pigment printer can print on media up to 64 inches (1,625mm) wide. This width is typically the short side of your print. The length of the print can extend up to 12 meters (about 39.37 feet), depending on the total length of the paper roll.
So, the largest Fine Art print you can create is 64 inches wide by 12 meters long, offering an impressive and continuous, high-quality print for large-scale artwork.

Are you able to do Archival Prints?

Yes, we specialize in archival prints. Archival refers to prints that are designed to last for a long time without degradation. Giclée prints (pigment-based prints) are known for their exceptional durability and longevity, significantly surpassing traditional chemical development processes.
With the right care and proper storage, our archival prints can stand the test of time. We use high-quality, archival-grade materials to ensure your prints maintain their vibrancy and integrity for many years.

What is the largest print can make from an iPhone?

The largest print size you can achieve from an iPhone depends on your image’s Pixel Per Inch (PPI) and its resolution (measured in pixels). To determine the maximum print size, you need to know the image dimensions (Width x Height) in pixels.
Generally, the higher the resolution (more pixels), the larger you can print without sacrificing image quality.
For example, iPhones typically have resolutions ranging from 12 MP (megapixels) to higher depending on the model. You can calculate the maximum print size by dividing the resolution (in pixels) by the recommended PPI (usually 300 PPI for high-quality prints). We’ve also written a post that can help you calculate these numbers easily.
Link: Largest print from an iPhone

What is the Production Lead Time for Fine Art Pigment Printing?

Once we receive your payment and confirm that your image files are ready for production, the typical lead time for Fine Art Pigment printing is 2 – 3 working days (excluding Saturdays, Sundays, and public holidays) before the prints are dispatched.
If you have a specific deadline, feel free to let us know, and we can try to accommodate it!ine Art Pigment printing?Upon receipt of payment, and the image files are good for production. It will take 2 – 3 work days (excluding Saturday, Sunday and public holidays) for the prints to send out.

What is the production lead time for making a Platinum Print?

Platinum print making is a more intricate process compared to pigment digital printing, as it involves a wet print-making process. Once we receive your payment and confirm that your image files are ready, it typically takes around 7 working days (excluding Saturdays, Sundays, and public holidays) for the prints to be completed and dispatched.
If you have any specific deadlines or requests, please let us know, and we’ll do our best to accommodate your needs!

What is the production lead time for framing?

Once we receive payment and confirm that the image or print quality is ready for production, we will send you a “Production Specifications” document for your approval. After we receive your approval on the document, it will typically take around 10 working days (excluding Saturdays, Sundays, and public holidays) to complete the framing.
If you have any specific preferences or time-sensitive requests, please don’t hesitate to let us know!

Recommended Image Format and Settings for Fine Art Prints

To ensure the highest quality for your Fine Art Prints, we recommend the following image settings:
Color Mode: RGB (for both color and black & white images)
Color Working Space: AdobeRGB 1998
File Format: TIFF (preferred), JPG (acceptable)
Bit Depth: 16-bit (preferred), 8-bit (acceptable)
Resolution: 240 PPI (pixels per inch)
Following these guidelines will help achieve the best possible print quality and color accuracy for your artwork.

How to submit image files?

You can submit your image files in the following ways:
Upload Link: Use our image file upload link provided on the website.
Download Link: If you have a download link for your image, feel free to send it to us via email.
If you need any assistance, don’t hesitate to reach out to us!Link: Data Submission

What is the largest size Platinum Print can be made?

The maximum paper size for a Platinum/Palladium print is 16 x 20 inches, with an image size of 14 x 17 inches and approximately a 1-inch white border.

What is Piezography? And what is the largest size Piezography Print can be made?

Piezography is a brand of monochromatic inks and software that produces the highest standard of black-and-white printing. It uses multiple shades of gray ink to achieve rich tonal range and fine detail in black-and-white prints. While it can also be used for positive image fine art prints, our primary use of Piezography is to create Piezo Digital Negatives for Platinum prints.
For Piezography prints, the maximum paper roll media width is limited to 17 inches. For sizes larger than that, we switch to K3 Selenium printing, which can accommodate up to 44-inch wide roll media.

What is the differences between Piezography and UltraChrome K3 Selenium?

Piezography and UltraChrome K3 Selenium both produce high-quality monochromatic prints, but they differ in the ink sets they use and the resulting tonal characteristics.
Piezography:
– Uses 7 shades of gray inks, which allows for a wider tonal range and more subtle gradations of black and white. This makes Piezography ideal for true black-and-white prints with exceptional depth and detail.
– It provides an unmatched level of tonal accuracy for black-and-white photography, making it the go-to choice for traditional darkroom-style prints and high-end black-and-white reproduction.
UltraChrome K3 Selenium:
– Uses 3 shades of gray inks combined with 5 colors (Cyan, Magenta, Yellow, Light Cyan, and Light Magenta) to create a more extended color range while maintaining a monochromatic aesthetic, especially when printing in selenium tones.
– The inclusion of the 5 color inks allows for more vibrant, nuanced prints, especially in tonal transitions and warmth that can be achieved with the selenium tone.
– This system is more versatile for color-to-monochrome transitions and extended color gamut for a unique look.
In summary:
Piezography focuses on pure monochrome with 7 shades of gray for high-end black-and-white prints.
UltraChrome K3 Selenium combines gray inks with color inks, offering more flexibility for color-toned monochrome prints.

Appointment Booking Form (#205)

Pre-paid credit amount

HK$

Pre-paid credit amount

HK$

Includes One A4 Test Print
Your session comes with one A4 test print on high-quality non-handmade paper, allowing you to preview and perfect your work before finalizing your prints.

We’ll Credit Your Full Booking Fee
When you make a purchase within 30 days after your session ends, we’ll credit the full booking fee back to you. It’s our way of rewarding your commitment to creating something extraordinary.

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